![]() I think that the reason Wacom recommends this is that there were some serious issues with driver updates several years ago, and the workaround was to do a clean install. The other thing I've found is that it's 'usually' not necessary to uninstall the driver before upgrading. If you do an uninstall, upgrade, and then restart as Wacom says to do, simply copy your old prefs back after the system comes back up, logout and log back in and you should be fine. Then, after doing the update and BEFORE logging out, I copy the original prefs back into the Prefs folder. My solution that works every time is to make a copy of my Wacom prefs before updating the driver. And if you don't logout after installing, the new driver doesn't seem activated. Follow steps 1-3 again but now, enable the Wacom Tablet Driver option. ![]() ![]() Close the window and then restart the computer. Disable the Wacom Tablet Driver option and then click on the lock once more to confirm the change. When you logout or restart, you're left with a totally clean, dumb tablet. Select Accessibility and then click on the lock button on the bottom half of the screen. Several years ago I discovered that uninstalling the old driver per Wacom's instructions also uninstalls its user prefs, which of course contain all your app settings. If so, have you gone into the Wacom pref pane and verified that your settings are still there? If so, did you logoff/on or restart your computer afterwards? Have you recently upgraded the Wacom driver? (they've released 2 updates fairly recently) And if you upgraded, did you follow Wacom's instructions and uninstall the old driver first? (that could be the problem see below) Here, restart Wacom tablet and then plug it back. I'm using a PTH-651 on various Macs with Sierra and Mojave and have no problems. Finally, press and hold the Windows key + R then type ‘devmgmt.msc’, this will launch the Device Manager and then find the Wacom Tablet, simply right-click on it, then choose the Update Drivers button.
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